Epic Media Manager Documentation | Epic Works Studio Docs

Overview

Epic Media Manager helps customers with organizing and managing media-library workflows. Use this page when you need to install the plugin, activate a license, download an update, or troubleshoot a setup issue.

Installation

Download the plugin ZIP from the customer portal.
In WordPress, go to Plugins → Add New → Upload Plugin.
Choose the ZIP file and click Install Now.
Activate the plugin after installation completes.
Open the plugin settings screen to confirm it loaded correctly.

Licensing

Open Customer Portal and find your purchase.
Copy the license key shown for Epic Media Manager.
Paste the key into the plugin license screen in WordPress.
Activate the site and confirm the status shows active.
If you move domains, deactivate the old site first when possible.

Updates

Keep the plugin active and licensed to receive updates.
Download fresh ZIP files from the portal when needed.
Review release notes before updating production sites.
Back up the site before major changes.

Troubleshooting

Confirm the plugin is active in WordPress.
Confirm the license key belongs to this product.
Check that the site URL matches the intended activation.
Clear cache if settings or notices appear stale.
Contact support with your product name, site URL, WordPress version, and error text.

FAQ

Where do I download Epic Media Manager?

Use the Customer Portal after purchase. Downloads are attached to your account and active license.

How many sites can I activate?

Current storefront licensing shows the purchased site limit before checkout. Use the portal to review the exact license attached to your order.

What should I include when contacting support?

If the standard steps do not resolve your issue, contact support from the website support page or the customer portal.